Issue with image/asset storage provider

Incident Report for Eventbrite

Resolved

Everything has returned to normal. From Amazon, "As of 1:49 PM PST, we are fully recovered for operations for adding new objects in S3, which was our last operation showing a high error rate. The Amazon S3 service is operating normally."

Posted Feb 28, 2017 - 14:16 PST

Update

Amazon has made progress in recovering their S3 service. We expect full recovery to be completed in about one hour.

Posted Feb 28, 2017 - 12:59 PST

Monitoring

Our image storage provider (Amazon S3) is experiencing a system outage. While our site remains up and operational, users may experience issues when attempting the following activities:
- Copying an event that contains event images
- Uploading new event images
- Downloading large cross-event reports.

We will let you know more as we have it.

Posted Feb 28, 2017 - 10:34 PST